Returns & Refund Policy

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Last updated: [insert date]

At La Bagé, each request is handled individually through a personal sourcing process. Because items are sourced based on a client’s specific preferences and may be reserved or purchased through selected partners on request, return and refund options are more limited than in a standard online retail model.

This policy explains how returns, cancellations, and refunds are handled.

1. Nature of the Service

La Bagé provides a personal sourcing and concierge-style service for designer bags. This means that many items are not kept as general stock and may be sourced, reserved, or purchased specifically for an individual client after request and confirmation.

For this reason, all orders should be reviewed carefully before confirmation.

2. Before Order Confirmation

Before an order is confirmed, clients receive relevant information, including available photos, pricing, and key item details. If a client decides not to proceed before confirming the selected option, no purchase is completed.

At this stage, a client may choose not to move forward without being charged for the item itself, unless a non-refundable sourcing fee or deposit has already been agreed in writing.

3. Deposits and Sourcing Fees

In some cases, La Bagé may require a deposit or sourcing fee before beginning detailed sourcing work, reserving an item, or securing a selected bag.

Unless stated otherwise in writing:

• sourcing fees are non-refundable once work has begun,

• deposits used to reserve or secure an item may be non-refundable,

• any non-recoverable third-party costs may be deducted from any amount otherwise eligible for refund.

All applicable payment terms are communicated clearly before the client proceeds.

4. Confirmed Orders

Once a client has:

• approved the selected bag,

• accepted the pricing and terms,

• and completed the required payment or deposit,

the order is considered confirmed.

After confirmation, cancellation, return, or refund may no longer be possible, especially if the item has already been reserved, purchased from a sourcing partner, or prepared for shipment.

5. Returns

Because La Bagé operates as a personal sourcing service, returns are not guaranteed and may only be accepted in limited circumstances.

Any return request is subject to:

• the terms of the sourcing partner or supplier,

• the stage of the order process,

• the condition of the item,

• and whether the item has already been shipped, delivered, or specially secured for the client.

If a return is exceptionally accepted, the client may be responsible for:

• return shipping costs,

• insurance costs,

• customs or import charges,

• payment processing fees,

• sourcing or service fees,

• and any non-refundable partner charges.

6. Refunds

Refunds are considered only where appropriate and only if they are permitted by the circumstances of the order and any applicable third-party partner terms.

Where a refund is approved:

• it may be full or partial,

• it may exclude sourcing fees, deposit amounts, shipping charges, insurance, duties, taxes, processing fees, or other non-recoverable costs,

• and it may take time to process depending on the payment provider or third-party partner.

La Bagé reserves the right to determine the amount of any refund based on the actual recoverable amount available.

7. Change of Mind

If a client changes their mind before an item has been reserved or purchased, cancellation may be possible.

If a client changes their mind after an item has been reserved, purchased, or shipped, return or refund options may be limited or unavailable. This is because the service is based on individual sourcing rather than general retail stock.

Clients are encouraged to review all photos, descriptions, pricing, and terms carefully before confirming their order.

8. Item Condition and Presentation

La Bagé aims to provide clear photos and relevant item details before confirmation. However, minor differences in color appearance, lighting, texture, hardware tone, packaging, or presentation may occur due to photography, screen settings, or information provided by third-party partners.

Such minor differences do not automatically qualify an item for return or refund.

Where applicable, pre-owned or sourced items may show characteristics consistent with their stated condition. Clients should review the provided information carefully before proceeding.

9. Damaged or Incorrect Items

If an item arrives visibly damaged, or if there is a significant issue with the delivered item that does not match the confirmed order, the client should contact La Bagé as soon as possible after delivery and provide relevant photos and details.

La Bagé will review the situation and make reasonable efforts to assist in communication with the shipping provider or sourcing partner where appropriate. Any outcome may depend on:

• courier or insurance procedures,

• partner terms,

• and the nature of the issue reported.

10. Non-Returnable Situations

Unless required by applicable law or agreed otherwise in writing, returns and refunds are generally not available for:

• confirmed special sourcing requests,

• reserved items,

• purchased-on-request items,

• shipped items where the client has changed their mind,

• minor visual differences not affecting the item itself,

• delays caused by shipping, customs, or courier services,

• or charges related to duties, taxes, customs, or payment processing.

11. How to Request Assistance

For any questions about a return, cancellation, or refund request, please contact La Bagé at:

La Bagé
Email: [insert email]
Website: [insert website]

Please include:

• your full name,

• order details,

• the reason for your request,

• and any supporting photos if relevant.

12. Policy Updates

La Bagé reserves the right to update or modify this Returns & Refund Policy at any time. Any updates take effect once published on the website.