FAQ - What You Can Expect
How do I know the bag is authentic?
Each request is sourced through carefully selected partners and trusted sourcing channels. I focus on authenticity, reliability, and clear communication throughout the process. Before you move forward, you receive detailed information and photos so you can review the option with confidence.
How long does sourcing take?
You will usually receive an initial update within 24 hours. The full sourcing timeline can vary depending on the brand, model, condition, and current availability, but I always aim to keep the process clear and timely.
Do you require a deposit?
A deposit may be required to begin sourcing or to reserve a selected bag, depending on the request. Any payment terms are explained clearly in advance, so you know exactly what to expect before moving forward.
Are the fees transparent?
Yes. Transparency is an important part of the service. You receive clear information about pricing, sourcing fees, and any delivery-related costs before confirming your order.
Do you ship internationally?
Yes, international shipping is available. Delivery options may vary depending on the destination and the specific item, but shipping details are always confirmed before the order is finalized.
Is delivery insured?
Yes, delivery is arranged with tracking and insurance whenever applicable, so your order is handled with additional care and security.
Can you source specific models?
Yes. You can request a specific brand, model, size, color, hardware preference, or condition. I also help source harder-to-find pieces based on your preferences and budget.
What if I change my mind?
If you change your mind before confirming a selected option, there is no obligation to proceed. Once a bag has been reserved, purchased, or prepared for shipment, cancellation or refund options may be limited depending on the stage of the process and partner terms.
What information should I include in my request?
It helps to include the brand, model, budget range, preferred condition, color or hardware preferences, and your location. The more details you share, the more accurately I can source suitable options for you.
Will I see photos and details before making a decision?
Yes. Before you proceed, you receive selected options with photos and key details so you can review them carefully and make an informed choice.
How quickly will I receive a reply?
Most inquiries receive an initial response within 24 hours.
Can you help if I am not sure which bag I want?
Yes. If you are still deciding, I can help narrow down suitable options based on your style, needs, and budget.
Do you only source new bags?
Depending on the request, I can help source different conditions, including new or carefully selected pre-owned options.
